It's About The People Stupid


I haven’t been exercising much and I’ve already lost 3 pounds this week!


Build Your Foundation

May 7
No Excuses Motivation

Pledge to vote against President Obama keeping 33,000 American troops in Afghanistan

Dear Senator Merkley,

At the end of FY2013, President Obama is expected to end the war in Afghanistan and there after he will be keeping 33,000 American troops in Afghanistan in order “to pursue the remnants of al Qaeda and their affiliates,” according to President Obama. There is overwhelming support against the Afghanistan War and leaving troops behind would be a huge mistake  According to the Huffington Post, only 27 percent of Americans say they back the war effort, and 66 percent oppose the war, according to an AP poll. These statistics are on par with the Vietnam War, as 65 percent of Americans said that continued fighting in Vietnam was “morally wrong.” By that time the United States was already drastically cutting the size of its fighting force in Vietnam on the road to a full withdrawal in 1973.

My question for you is why we are really in Afghanistan and who are we helping? At least 1,834 members of the U.S. military have died in Afghanistan as a result of the U.S.-led invasion in late 2001, according to an Associated Press count.

I urge you to publicly pledge to vote against this senseless extension request and start voting to put money towards our home front needs such as our hunger crisis as 50 million Americans — including nearly 17 million children — are struggling with hunger.

For your convenience and to publicly document your position, I have included a signing statement (below) and invite your staff to deliver to you for your signature.

If we are not informed within seven calendar days that you have signed the pledge, we will return to talk with you about it, with plans to stay until the pledge is signed.

It is abundantly clear that the overwhelming majority of people in this country oppose the Afghanistan war after the fact that Bin Laden has been assassinated. The overwhelming majority of U.S. troops in Afghanistan see no purpose in being there; and the overwhelming majority of Afghans want us to leave. What reason can possibly be given to continue the war in and occupation of Afghanistan?

I am complicit in this illegal war. I am looking forward to having you me in putting an end to it so we can finally go about rebuilding the damage we have done in Afghanistan, assuring the health and welfare of returning veterans, and providing for the many real needs we have here at home.

Most Sincerely,


Aug 6


"Team members should complete us, not compete with us. Build a team that compliments one another."

-John Maxwell

Olympic Movement flag Proportions 2:3, created...

It has taken me some time to truly digest the above scenario. I used to not think like this, I wanted to rush decisions and not take my time; wanted the here and now. However, as time has progressed and I have matured, I have now realized that taking your time and arriving at an executive decision after much deliberation and collaboration is truly the best medicine. Giving you the best results. Thus, I have one of the most productive and motivated teams, willing to help each other than compete.

Aug 6


Thank you

Usually I write Thank You letters to my employees once a quarter, but today I gave some “swag” away to the team members that have been “abused” so to speak.

Several folks have started new positions and have had to “bite the bullet” with their scheduling. As in; one has had to work every other weekend, one has had to work early mornings, and one on Sundays. Everyone seemed fairly happy with the gear - Bluetooth head sets and a hands free phone holder….putting more points in the leader bucket. I’m going to cash in those “leader points” soon when I need something done.

Aug 6

Self knowledge is the beginning of self improvement.



Spanish Proverb

Aug 2

Unhappy Customers

English: Creating lifelong customer value with...

One of my employees had an upset customer yesterday - type of customer that would drive to your place of business to make their demands. Seemingly, while troubleshooting was being performed, the customer had forgotten to remove their battery before removing their media card. Therefore, broke their media card.

However, the team member did surprisingly well and it made me think of these key guidelines for “unhappy customers”.

1. Stay calm and let them vent.

2. Give your undivided attention.

3. Show empathy.

4. Apologize.

5. Clarify important points.

6. Offer options.

7. Thank the customer.

8. Follow-up.

Aug 2
Pain is temporary, pride is forever.

Pain is temporary, pride is forever.

Aug 1

If you don’t know where you are going, any road will get you there.


Lewis Carroll

Lewis Carroll

Aug 1

The Maturity Continuum

Cover of "The 7 Habits of Highly Effectiv...

I usually don’t give myself self recognition but this time I feel it is called for.

Yesterday one of my team members came up to me and stated; “Hey boss, just wanted to let you know that I enjoy working for you because you allow me to go outside of the process and normal, thank you for that.” I had to think for a moment, did they really just tell me that? Yes they did! Wow!

This reminds me of one of the philosophies of Steve Covey, Habit #3 - Put First Things First … brings me back to my slogan, “It’s About The People Stupid” … I’m walking the talk.

Secondly, another team member told me that they, “like how I champion their ideas.” Nice. This was a second much needed ‘attaboy’! … Super-Satisfy the People You Serve

Truly, I believe that I have embraced the “Maturity Continuum” moving from Dependence, and now have achieved Interdependence by attaining “Public Victories”.

Habit #9

Dr. Stephen Covey


Playing Call of Duty!

Replace “What gets measured gets done” with “what gets feedback gets done better”.

- Danny Bryan